Part 1
Part 1
You will hear a man telephoning a university library to find out about external membership.
First, you have some time to look at questions 1 to 5.
(Pause)
Now listen carefully and answer questions 1 to 5.
Librarian: Good morning, South University Library. How can I help you?
Caller: Oh, hello. I was wondering if it's possible to join the library as an external member?
Librarian: Are you a student here?
Caller: No, I'm not, but I live locally and I heard I could still register.
Librarian: That's right, you can. Are you over 16? That's our minimum joining age for the public.
Caller: Yes, I am.
Librarian: That's no problem then.
Caller: Could you tell me what the procedure is?
Librarian: Well, you'll need to visit the library in person to complete the registration. You also need to provide two passport-sized photos. We require two forms of identification as well; a valid passport is perfectly acceptable.
Caller: I've got that. And what else? My birth certificate?
Librarian: No, the second document needs to show your current address.
Caller: Would a utility bill be okay?
Librarian: That would be fine.
Caller: Great. Is there a membership fee?
Librarian: Well, it's free for our own students, but for external members, it's 150 pounds per year, or 30 pounds if you have a valid student card from a different university.
Caller: I graduated from East College last year, but I'm now working at the Miller Engineering Firm. Oh, that's a bit more than I expected. The city library doesn't charge anything.
Librarian: True, but you'll find they don't have the specialized collection of academic journals or the facilities we provide for our researchers. That's why external members have to pay a subscription.
Caller: I see. How many items am I allowed to take out?
Librarian: We allow 15 items for our internal students, which includes journals and audio-visual material. However, for the public, the limit is 10 items.
Caller: Right. And what's the loan period?
Librarian: Well, you can keep both non-fiction and fiction books for 3 weeks, which is usually enough time.
Caller: And what are the penalties for late returns?
Librarian: We have a fine system for all members. The initial fine is 2 pounds, but it can increase for high-demand items, up to 7 pounds per week. We'll provide a leaflet with the full price list when you register.
Before you hear the rest of the telephone call, you have some time to look at questions 6 to 10.
(Pause)
Now listen and answer questions 6 to 10.
Caller: What about the IT facilities? Is there a cost for using the computers?
Librarian: For our own students, it's free, but for external members, the first 30 minutes are free, and then we charge a small fee of 2 pounds per hour after that.
Caller: Do I need to reserve a terminal?
Librarian: Yes, it's highly recommended. Most users book 12 hours in advance, though you might find a free one with only three hours' notice on quiet days. However, the furthest in advance you can book is 72 hours, and the maximum session is two hours. We have several specialized databases, so the terminals are very popular.
Caller: I'm doing some research and I need to look at academic journals. Are those accessible on your system?
Librarian: Yes, they are. We subscribe to all the major digital archives, including JSTOR and ScienceDirect. We also have a wide range of regional reports and trade magazines.
Caller: That's excellent. Do you have a printer or a photocopier I can use?
Librarian: Certainly. It costs 10p a page for A4 black and white and 50p for colour prints. You can buy a top-up card at the reception desk; the machines don't take cash.
Caller: OK. One more thing, do you offer any workshops, like digital photography classes?
Librarian: We do, actually. You'd need to contact Robert Bellingham about those. He's our technical instructor. He coordinates all the photography workshops.
Caller: Robert... could you spell his surname for me?
Librarian: Sure. It's B-E-L-L-I-N-G-H-A-M.
Caller: Are the sessions held here?
Librarian: Yes, he runs them in the media suite on Wednesday afternoons. You can reach him by sending an email to the library office.
Caller: Okay, I've got that. Well, thank you for the information. I'll drop by later this week.
Librarian: You're welcome. Goodbye.
That is the end of Part 1. You now have half a minute to check your answers.