Part 1
Part 1
You will hear a volunteer coordinator talking to a new volunteer about his first day at a community centre.
First, you have some time to look at questions 1 to 6.
(pause)
Now listen carefully and answer questions 1 to 6.
Sarah: Hello, you must be Alex. I’m Sarah, the volunteer coordinator. Welcome to the Westwood Community Centre.
Alex: Hi Sarah. Thanks for having me.
Sarah: It’s great to have you on board. Now, before we get you started with the tasks, I just need to update your details on our system. I have your first name as Alex, but I’m afraid I can’t read the handwriting on your application form for your surname.
Alex: Oh, sorry about that. It’s Kavanagh.
Sarah: Is that with a C or a K?
Alex: It’s with a K. I’ll spell it for you. It’s K-A-V-A-N-A-G-H.
Sarah: It’s K-A-V-A-N-A-G-H. Lovely. I’ve got that. Now, did you bring some identification with you? The email mentioned a passport.
Alex: I actually forgot my passport, but I do have my driving licence. Is that okay?
Sarah: That’s actually better because it has your current address on it. So, yes, a driving licence is fine. I’ll just take a quick photocopy of that later.
Alex: No problem.
Sarah: Now, regarding your personal belongings. We have lockers in the volunteer room where you can leave your bag and coat.
Alex: Do I need a key for those?
Sarah: No, they are electronic, but you do need a coin to operate the locking mechanism. A one-pound coin works best.
Alex: Ah, I think I have some change in my pocket. Yes, I do.
Sarah: Great. Once you’ve stored your things, you need to head to the supply closet to pick up your uniform. We don't make you wear a heavy jacket or anything, just a T-shirt with the centre’s logo.
Alex: Okay, a T-shirt. Easy enough. What colour is it?
Sarah: It’s bright green, so you can’t miss it. After that, you need to go and sign in with the Centre Manager, Mr Evans.
Alex: Is he in the main office downstairs?
Sarah: No, he’s moved office. He is now on the second floor. You can take the lift just round the corner.
Alex: Second floor. Got it.
Sarah: And finally, let me give you the direct number for the volunteer desk. You can call this if you’re ever going to be late or sick.
Alex: Okay, I’m ready.
Sarah: It’s 07944 852109.
Alex: 07944 852109. Was that 109 at the end?
Sarah: Yes, that's right.
Before you hear the rest of the conversation, you have some time to look at questions 7 to 10.
(pause)
Now listen and answer questions 7 to 10.
Sarah: Right, let’s talk about your jobs for today. We’re quite busy, so we’ve got you working in three different areas. First, you’ll be helping in the library section.
Alex: Okay. Do you want me to check books out for people?
Sarah: Not today. We’ve had a big donation of used books. Your job is to sort through them. Check they aren't damaged. If they are in good condition, don't put them straight on the shelves just yet. Please put them into boxes so we can label them later.
Alex: Understood. Put the good books into boxes.
Sarah: Exactly. After your break, you’ll be helping in the kitchen. We have a coffee morning for the elderly residents.
Alex: I’ve worked in a café before, so I can use a coffee machine.
Sarah: That’s helpful. You’ll be serving tea and coffee. The only thing to remember is that we have a colour-coding system for the cups. The staff use the white ones, but for the visitors, please serve their drinks in the blue cups. We’re running low on the other ones.
Alex: Okay, blue cups for the visitors.
Sarah: And just a safety note for the kitchen—if anyone cuts themselves or has a minor accident, you need to know where the first aid kit is.
Alex: Is it in the kitchen cupboard?
Sarah: No, we keep it at the reception. It’s safer there. So just run to the front desk if you need it.
Alex: Right, reception.
Sarah: Finally, for the last hour of your shift, could you help in the community garden?
Alex: Sure. Do I need to bring anything?
Sarah: Just make sure you change your footwear. It’s very muddy out there today because of the rain, so you really must wear boots. We have spare ones by the back door if you don't have your own.
Alex: I brought my trainers, but I’ll borrow a pair of boots.
Sarah: Perfect. Any questions?
That is the end of part one. You now have one minute to check your answers to part one.