Part 1
Part 1
You will hear a customer calling a garden centre to arrange for some landscaping work to be done in his garden. First, you have some time to look at questions 1 to 6.
[Pause]
Now listen carefully and answer questions 1 to 6.
Centre: Greenfingers? Good afternoon.
Customer: Is that Mr. Green?
Centre: Speaking. How can I help?
Customer: I've got quite a few plants which need planting and pruning in the garden, and I wonder whether you'd be able to do the work.
Centre: I'm sure I'd be able to help, but let me take down a few details.
Customer: Yes, of course.
Centre: Well, firstly, how did you hear about us?
Customer: It was my neighbor John Smith. You did some excellent work for him a couple of months ago. Do you remember?
Centre: Oh, yes. That was in North Road Gardens. Nice gentleman.
Customer: Yes, he is.
Centre: And what's your name, please?
Customer: It's Arthur Pendelton.
Centre: Arthur... Can you spell your surname, please?
Customer: It's P-E-N-D-E-L-T-O-N.
Centre: Single L, right. And do you live in North Road Gardens as well?
Customer: No, actually it's South Road, Number 12.
Centre: Oh, right. That's round the corner, I seem to recall. Quite easy to find.
Customer: Yes, it's opposite the church.
Centre: Right, I know. And what's your phone number?
Customer: 564 892, but I'm working a great deal in the mornings and evenings.
Centre: So, would the best time to call you be in the afternoon?
Customer: Yes.
Centre: Fine, I've noted that. Can I just ask, I'll be in a truck and I know parking's rather restricted near your house. Where would you suggest?
Customer: Well, I always tell people in larger vehicles to park by the bus stop on the same side of the road as the gate.
Centre: Good, thanks.
Customer: And will you be able to give me a full breakdown of costs?
Centre: Oh yes, I'll list all the tasks separately with individual charges.
Customer: That'd be very useful.
Centre: No problem.
Before you hear the rest of the conversation, you have some time to look at questions 7 to 10.
[Pause]
Now listen and answer questions 7 to 10.
Centre: What would you like me to do?
Customer: Firstly, and most critically, is in the front yard. With all the storm damage, the branch on the tree has snapped and I'd need that removing.
Centre: I assume you mean cutting?
Customer: Oh, yes, and as quickly as possible.
Centre: What I'll do is come round on Monday morning and do that straight away.
Customer: Oh, thank you so much. The other things aren't so pressing, but...
Centre: Now, I'll make a list of everything you want doing.
Customer: Well, in the backyard, I'd like some digging doing.
Centre: All the flower beds?
Customer: Just the area near the shed. It's very hard.
Centre: It does tend to get that way. Yes. Well, if you want a thorough job done, what I'd need to do is water the dry soil and fork it about a day before I dig it.
Customer: Of course. Now, John tells me you also do work on the patio.
Centre: That's right.
Customer: Well, I'd like you to repair a wall.
Centre: Just one?
Customer: Yes, at the bottom end.
Centre: Fine. Shouldn't be an issue.
Customer: And that's everything.
Centre: Fine. Yeah, as I say, I can come round on Monday morning to assess things with you.
Customer: Well, that's brilliant. Thank you.
Centre: So, I'll look forward to seeing you on Monday at...
That is the end of Part 1. You now have half a minute to check your answers.