Auvoxi provides digital IELTS practice tools, subscription access, credits, AI-powered reports, Speaking Simulator sessions, Ask AI Tutor support, saved reports, retake records, and related online learning services.
Because these are digital, credit-based, and AI-powered services that may become available immediately after purchase, payments are generally non-refundable once access has been granted, credits have been issued, credits have been used, reports have been generated, or paid services have been consumed.
This Refund Policy applies to purchases, renewals, subscriptions, credits, and paid access made for Auvoxi, unless a different written policy is expressly provided at checkout or a refund is required by applicable law.
Auvoxi is designed primarily for use on desktop or laptop computers. Mobile browsers, small screens, tablets, unsupported browsers, local device limitations, or user-side setup issues may not provide full functionality and do not automatically qualify for a refund.
Auvoxi uses credits for certain AI-powered features. Credits may be used for features such as Writing reports, Speaking Simulator sessions, Speaking reports, Ask AI Tutor requests, and other eligible paid or AI-powered services.
Credits are digital usage units. Credits are not cash, stored value, currency, property, or a bank balance. Credits cannot be sold, transferred, exchanged for cash, withdrawn, or used outside Auvoxi.
Once credits are used, the related digital service has been consumed. Used credits, generated reports, used Speaking Simulator sessions, used Ask AI Tutor requests, and other consumed digital services are generally not refundable.
Unless required by applicable law, we generally do not provide refunds for:
Paid subscriptions may renew automatically unless canceled before the renewal date. A renewal charge is generally not refundable simply because you forgot to cancel, did not use the service during the renewed period, or changed your mind after renewal. Renewal terms, billing intervals, prices, taxes, and cancellation options may be shown at checkout, in your account, or through the applicable billing management process.
Canceling your subscription stops future renewals. Cancellation does not automatically refund amounts already paid.
After cancellation, you may generally keep paid access until the end of the current paid billing period, unless your account is suspended or terminated for abuse, fraud, chargeback, payment issues, security reasons, or violation of our Terms of Service.
We may review refund requests on a case-by-case basis. Submitting a refund request does not guarantee that a refund will be approved. A refund may be considered only in limited situations, including but not limited to the examples below:
We may deny a refund request if credits were used, AI services were consumed, reports were generated, the issue was caused by the user’s device/network/browser/payment environment, or the request appears abusive, fraudulent, or inconsistent with this Refund Policy.
If a refund is approved, the refund will usually be sent back to the original payment method through Paddle or the applicable payment infrastructure. Because Paddle may act as the merchant of record and authorized reseller for purchases made through Paddle Checkout, some refund requests, payment disputes, tax refunds, or buyer support issues may be handled through Paddle’s buyer support or payment process as well as our own review process. Processing time depends on Paddle, the applicable payment infrastructure, and financial institutions involved.
If a refund is approved, we may cancel the related subscription, revoke paid access, remove unused credits issued by the refunded purchase, remove related entitlements, restrict further use of the refunded service, or close the account if necessary to prevent double use, abuse, or unfair access.
If the refunded purchase has already been used to generate reports, consume AI services, or access paid features, we may reduce or deny the refund, or require account closure before issuing an exception refund.
To request a refund review, contact us at: [email protected]
Please include:
We may ask for additional information to verify the account, payment, subscription status, credit usage, and service usage before making a decision.
We will review refund requests within a reasonable time, but review time may depend on the information provided, Paddle or payment processor records, transaction status, and the financial institutions involved.
If you open a payment dispute, chargeback, payment reversal, Paddle buyer support request, or similar claim related to a paid transaction, we may suspend, limit, or review your account while the payment issue is investigated. This is necessary to prevent fraud, abuse, double recovery, or continued use of disputed paid services.
Chargeback abuse, false claims, repeated payment disputes, attempts to receive both a refund and continued access, attempts to bypass our billing system, or attempts to exploit credits may result in account suspension, termination, removal of credits, loss of paid access, and refusal of future service.
We encourage users to contact us first so we can review the issue directly before a payment dispute is opened.
Plan changes, upgrades, downgrades, cancellations, or changes in your usage needs do not automatically create a right to a refund.
If you downgrade or cancel, your account may lose access to certain paid features, storage limits, credits, or entitlements according to the product rules and subscription status.
Unused credits, unused report storage, unused retake storage, or unused subscription time are generally not refundable unless required by applicable law or approved by us as an exception.
If you experience a technical issue, contact us with details. We may attempt to fix the issue, provide troubleshooting steps, restore access, or review your account before considering any refund.
We generally do not refund for issues caused by unsupported browsers, mobile or small-screen limitations, unstable local networks, VPN/proxy interference, device limitations, user-side configuration, third-party outages outside our reasonable control, or regional connectivity restrictions.
Nothing in this Refund Policy limits any mandatory consumer rights that cannot be waived under applicable law. If applicable law requires a refund, cancellation right, or other remedy, we will handle the request according to that law.
Where the law allows digital, customized, consumed, or immediately delivered services to be non-refundable, this Refund Policy applies to the maximum extent permitted.
We may update this Refund Policy from time to time. When we update it, we will post the updated version on this page and change the “Effective Date” above.
Continued use of the Services or continued subscription activity after the updated Refund Policy becomes effective means you accept the updated Refund Policy, to the extent permitted by applicable law.
Email: [email protected]
Operator Location: The operator is based in China.
Website: Auvoxi