This Privacy Policy explains how Auvoxi (“Auvoxi,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you access or use our website, dashboard, IELTS practice tools, AI-powered learning features, subscription features, Auvoxi Editorial, and related services (collectively, the “Services”). Auvoxi Editorial includes Articles, Resources, Tools, and Research & Insights, together with their submission, review, publication, and listing activities.
Auvoxi is operated by an individual operator based in China. Our website and technical infrastructure may use servers, hosting, payment, security, analytics, email, and service providers located in other jurisdictions, including Singapore and other regions.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
This Privacy Policy applies to visitors, registered users, subscribers, editorial contributors, people who contact us about submissions, and individuals whose personal information is included in editorial submissions, publications, or listings, as well as other people who access or use the Services.
The Services are intended for users who are preparing for IELTS or using Auvoxi for educational practice. Payment or subscription activity must be carried out by a person who is legally able to make the purchase, or by a parent, guardian, or other authorized payer.
We collect information in the following ways:
Account Information: information used to create or manage your account, such as your email address, display name, login method, profile image if provided through sign-in, and account preferences.
Learning Content and Inputs: answers you submit, writing responses, speaking transcripts, practice activity, reports, saved notes, starred tests, retake records, and other content you choose to create, upload, save, or submit while using the Services.
Support and Feedback: if you contact us or submit feedback, we may collect your message, email address, and any information you choose to include.
Editorial Submissions and Correspondence: when you propose an article, resource, tool, service, or research item, we collect the information and materials you provide by email or through other agreed communication. These may include your name, contact email, relationship to the submission, author or provider names, biographies, affiliations, profile or website links, optional portraits or logos, image URLs and attachments, manuscripts, summaries, references, publication details, listing information, and related correspondence and permission confirmations.
Submissions may contain information about people other than the sender, such as co-authors or a resource provider. If you supply another person's information or portrait, you should be authorized to provide it and explain the intended use to that person.
Usage Data: pages viewed, features used, test activity, report activity, timestamps, referring URLs, feature interactions, and similar usage information.
Device and Log Data: IP address, browser type, device type, operating system, language settings, approximate location inferred from IP address, error logs, diagnostic logs, and security-related logs.
Cookies and Local Storage: we use cookies, local storage, and session storage to support login, remember preferences, save interface settings, maintain dashboard state, improve performance, and support core site functionality.
Payments and subscriptions may be processed through Paddle, which may act as the merchant of record and authorized reseller for eligible Auvoxi digital products. We do not store your full payment card number, bank account details, or complete payment credentials.
We may receive and store limited billing-related information from Paddle or related payment infrastructure, such as your subscription plan, payment status, subscription status, renewal or cancellation status, transaction identifiers, order identifiers, subscription identifiers, invoice identifiers, billing timestamps, currency, payment amount, country or region, tax status, refund status, chargeback status, and information needed to activate or manage your paid access.
We use information to:
Auvoxi includes AI-powered learning features. When you use features such as Writing reports, Speaking reports, Speaking Simulator, or Ask AI Tutor, the text, transcript, answer, prompt, audio-derived text, or other input needed to provide the feature may be processed by our systems and by external service providers.
We use this processing to generate feedback, scoring support, explanations, practice assistance, learning reports, and related educational outputs requested by you.
We do not sell your private learning submissions. We do not claim ownership of your private writing or speaking submissions. We do not use your Writing submissions, Speaking recordings, transcripts, reports, or Ask AI Tutor conversations to train our own AI models.
Our paid AI and speech processing providers are configured so customer prompts, responses, audio, and transcripts are not used for model training or product improvement.
Please do not submit highly sensitive personal information into free-form fields, including government ID numbers, passwords, payment credentials, medical information, financial account information, or private information about other people.
AI-generated feedback may be inaccurate or incomplete. The Services are educational practice tools and do not guarantee any official IELTS score, exam result, visa result, admission result, employment result, or other outcome.
Depending on your location and applicable law, we may process personal information based on one or more of the following legal bases:
We do not sell your personal information. We do not share personal information with external recipients for their own marketing purposes. We also do not sell personal information or share it for cross-context behavioral advertising as those terms may be defined under applicable privacy laws.
We may share information only as reasonably necessary with:
Accepted editorial content and agreed listing information are made publicly available. Depending on the submission, this may include an article or research text, title, summary, author or provider name, biography, affiliation, optional portrait or logo, profile or website link, publisher information, and publication details.
Before publishing personal information supplied for editorial credit, we confirm the intended public information with the contributor and obtain the relevant individual's separate consent where required by applicable law. Submitting a proposal alone does not authorize publication of every item in the submission. Contact email addresses and private editorial correspondence are not included in public author profiles or listings unless separately agreed.
Public pages may be viewed, indexed, linked to, or copied by search engines and other third parties. We can remove information from public pages we control, but we cannot directly control independently retained copies or search engine caches.
We are located in China, and our website, servers, service providers, and users may be located in different countries or regions. Your information may therefore be processed, stored, or transferred outside the country or region where you live, including China, Singapore, and other jurisdictions where our service providers operate.
Where required by applicable law, we take reasonable steps to protect personal information during cross-border processing and transfers, including using service providers that apply appropriate technical and organizational safeguards.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Some information may be deleted automatically or limited according to your plan, such as report storage limits or retake record storage limits. If your account is deleted, we will delete or de-identify personal information where reasonably feasible, except where we need to retain information for legal, security, fraud prevention, payment, dispute, or legitimate operational reasons.
Published Editorial Content: accepted articles, research, listings, and agreed author or provider information may remain published for as long as Auvoxi continues to operate and the relevant permission remains valid, subject to withdrawal requests, privacy rights, and applicable law. We do not set a fixed publication expiry date. Publication is managed separately from a contributor's learning account; account deletion alone is not treated as an editorial withdrawal request.
Private Editorial Records: unpublished submissions, private contact details, correspondence, and permission records are retained only for as long as reasonably necessary for review, contributor communication, publication management, documenting permissions, resolving disputes, or meeting legal obligations. Withdrawal from public view does not necessarily require immediate deletion of every related private record, but any continued retention must remain necessary for those purposes and comply with applicable law.
Depending on your location and applicable law, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
You can manage some information directly through your account settings, such as your given name, account data export request, saved sessions, or account deletion request where available.
To request access, correction, deletion, export, or other privacy-related action, contact [email protected]. We may need to verify your identity before completing a request. We will review privacy-related requests within a reasonable time and respond as required by applicable law.
Editorial Corrections and Withdrawal: you may request corrections to your author or provider information, removal of your portrait or profile link, or withdrawal of an article, research publication, or listing by emailing [email protected]. Identify the relevant page and explain your relationship to the content. We accept withdrawal requests and, after verifying the requester's identity and authority, will remove the relevant publication or listing from public view within a reasonable time.
You may also contact [email protected] to exercise privacy rights concerning editorial information. Where processing is based on consent, you may withdraw that consent. Any necessary retention of private records is handled as described in the Data Retention section.
We may refuse or limit a request where permitted by law, including where the request is fraudulent, abusive, technically impossible, would affect the rights of others, or where retention is required for legal, payment, security, fraud prevention, dispute, or enforcement reasons.
We use cookies, local storage, and similar technologies to keep you logged in, remember preferences, support dashboard and practice functionality, save local interface settings, prevent abuse, measure performance, and improve the Services.
You can manage cookies through your browser settings. Blocking cookies or local storage may affect login, subscription access, practice pages, saved interface preferences, and other core functionality.
Where required by applicable law, we will provide consent or control mechanisms for non-essential cookies or analytics tools.
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including HTTPS encryption in transit, access controls, security monitoring, and anti-abuse measures.
However, no website, server, payment system, AI system, or internet transmission is completely secure. You use the Services at your own risk and are responsible for keeping your login credentials secure.
The Services are intended for users who are at least 13 years old. If you are under the age required by your local law to use online services or make purchases, you may use the Services only with permission and supervision from a parent or legal guardian.
Purchases and subscriptions must be made by an adult or an authorized payer. If you believe a child has provided personal information without appropriate permission, contact us and we will take reasonable steps to review and delete the information where required.
The Services may contain links to external websites, payment pages, login providers, or other external resources. We are not responsible for the privacy practices, content, terms, or security of external websites or services. Please review their privacy policies before using them.
We may monitor activity to protect the Services from fraud, abuse, unauthorized access, payment misuse, automated scraping, excessive usage, attempts to bypass credits or limits, or violations of our Terms of Service.
If we detect serious abuse, payment fraud, chargeback abuse, security threats, or attempts to interfere with the Services, we may restrict, suspend, or terminate access and retain relevant information as needed for security, dispute handling, and legal compliance.
We may update this Privacy Policy from time to time. When we update it, we will post the updated version on this page and change the “Effective Date” above.
Continued use of the Services after the updated Privacy Policy becomes effective means you accept the updated Privacy Policy, to the extent permitted by applicable law.
If you have questions about this Privacy Policy or your personal information, contact: [email protected]
Operator Location: The operator is based in China.
Website: Auvoxi